There is an excellent way for the small customers to compete with big players in the market and that exceptional way is excellent customer service. Before online shopping came into existence, the advantage that small business had over the big box stores was that they treated customers like people rather than numbers, and delivering great expertise in their market.
But with online shopping, some of these advantages faded and the smaller companies were left with few options to give the customers the level of interaction they craved for.
Live chat (LiveChatAgent.Com) has bridged the gap, by providing the small businesses an opportunity to provide the personal touch online.
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